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In view of the ever-increasing development of smart cell phone technology and increased user penetration of this communication channel among the people of the society, also in order to increase the level of customer satisfaction and agility and improve the communication and operational processes associated with customers, the design and implementation of "mobile services system After the sale of the huge nE business group, "focused on two main issues of providing after-sales services and sales of parts and accessories that were available on smartphones and tablets running iOS and Android.